Session 3:

Finish the Year Strong: Reflect, Review and Grow Your Practice for 2026

Date and Time

Monday 17 November 2025; 1:02:31 hours

Speaker

Dr Kent Hungerford (BHlthSci, MPodPrac, DClinPod, MACPS), Specialist Podiatric Surgeon at South Coast Foot Surgery

Intended Audience

This series is designed for practitioners who are ready to grow through reflective practice, including allied health providers, practice managers, physiotherapists, podiatrists, chiropractors, occupational therapists, and rehabilitation practitioners, as well as anyone considering or already offering MLS® laser therapy.

Purpose

The purpose of this third webinar in the “Finish the Year Strong: Reflect, Review and Grow Your Practice for 2026” series by Heal With Laser is to focus on using MLS® and M-Hi laser therapy in private practice, covering clinical protocols, business integration, and team implementation.

Additionally, the session introduces a practical workbook that helps you bring everything together from the previous sessions. It guides you in creating an implementation plan, setting key performance indicators (KPIs), using audit templates, managing risks through a risk register, and developing marketing and patient care pathways. This workbook supports smooth and effective practice management.

Key takeaways include:

1. MLS laser, as an essential clinical tool with consistent protocols, drives effective patient outcomes and practice viability.
2. Simple, meaningful business KPIs, such as utilisation rate and patient satisfaction, are used to track and improve laser therapy outcomes.
3. Patient consultations emphasise evidence-based options and clear communication about cost and treatment plans.
4. Standardised team training and documented protocols ensure consistent clinician technique and better device use.
5. Referral strategies involve education and evidence-based communication tailored to healthcare providers.
6. Utilisation tips for new clinicians involve starting with common conditions and progressing to more complex cases.
7. Detailed M-Hi device settings and treatment documentation support reproducible, effective care.
8. Ongoing team meetings, risk management, and reflective practice foster a culture of excellence and continuous improvement.

Overall, this webinar reinforces that the successful integration of MLS® and M-Hi laser therapy in private practice depends on a comprehensive, evidence-based approach that combines consistent clinical protocols, meaningful business metrics, clear patient communication, standardised team training, strategic referral education, and continuous quality improvement practices.

Workbook Session 3